Privacy Policy

At El Nido Garden & Spa Resort, we respect your privacy and are committed to protecting your personal information. Any information you provide while making a reservation, contacting us, or using our website is handled with the highest level of confidentiality and in accordance with applicable data protection laws.

We collect only the information necessary to process bookings, provide our services, communicate with you, improve your guest experience, and comply with legal obligations. Your personal data will never be sold or shared with third parties for marketing purposes without your consent.

Whether you book directly through our website, by phone, email, or through an authorised travel partner, this Privacy Policy applies to the information we collect and how we use it. By using our services, you agree to the collection and processing of your information as described in this policy.

Information We Collect

To provide you with the best possible experience, we may collect the following information:

• Personal details such as your name, email address, phone number, and mailing address.
• Reservation information including arrival and departure dates, room preferences, and special requests.
• Payment information required to confirm and process your booking securely.
• Communication records when you contact our reservations or guest services team.
• Website usage information collected through cookies and analytics to improve our online services.

How We Use Your Information

Your personal information is used solely to deliver and improve our hospitality services. This includes:

• Confirming and managing your reservations.
• Processing payments securely.
• Responding to enquiries and guest requests.
• Providing customer support before, during, and after your stay.
• Sending booking confirmations and important reservation updates.
• Improving our website, services, and overall guest experience.
• Meeting legal, regulatory, and security requirements.

We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorised access, disclosure, alteration, or misuse. Your privacy and trust remain an essential part of the exceptional service we strive to provide at El Nido Garden & Spa Resort.